Today’s environment of short labor, low supply, and high replacement costs mean you have to get the most from what you do have to work with. At Ivanhoe, we can help by offering expedited repair of your existing barcode equipment through our QuickTurn service and repair process:
QuickTurn Repair
- Use our RMA Portal to alert us of the symptoms and mail us the equipment.
- Within 24 hours of receipt, we will test the unit, diagnose the issue, and send you an estimate for the cost of repairs.
- Once you approve, we will get to work. Typical turnaround times on repairs are 24-48 hours and we will ship back to you via UPS Ground.
- Estimates are free of charge – we will ship you back the units at no cost if no repairs are approved.
Time and Materials
Individual repairs based on timely estimating and customer approvals. RMAs are obtained on-line, estimates are generated inside of 24 hours from unit receipt in Atlanta. Following approval, repaired unit ships in 3 – 5 business days with a 45 day warranty. Expedited service can be arranged.
Advantage: Accountability, you only pay for what you break.
Best when: few repairs, light damage, light industrial or retail usage.
Flat Rate
An arrangement that predetermines a price per repair for specific hardware models. No time frame is declared and customers pay per repair. RMAs are obtained on-line and repairs begin upon receipt. Repaired unit ships in 3 – 5 business days with a 45 day warranty. Expedited service can be arranged.
Advantage: Quick and low management w/o estimates and approvals
Best when: Time counts, indefinite term, no prepayment
Service Contract
A traditional service contract with prepayment for coverage per unit over 1, 2 or 3 years. RMAs are obtained on-line and repairs begin upon receipt. Repaired unit ships in 3 – 5 business days with a 45 day warranty. Expedited service can be arranged.
Advantage: Quick and lowest management, service cost is capitalized
Best when: Multi-shift, heavy usage, lower accountability